1. What happens if my account becomes delinquent?
If your account becomes delinquent, you will enter a 14-day grace period during which you can still access OrthoPaid provider services. After this period, if the account remains delinquent, your provider will be notified, and you will no longer be under their care per the OrthoPaid contract terms.
2. How will I be notified about my delinquent account?
You will receive a notification from OrthoPaid on the 15th day after your account becomes delinquent, indicating that your grace period has expired.
3. What is the reinstatement fee and how do I pay it?
The reinstatement fee is $99. To pay this fee, you must visit the OrthoPaid website and complete the payment using a new credit card or checking account that is not associated with the provider’s office.
4. What happens after I pay the reinstatement fee?
Once you pay the reinstatement fee, OrthoPaid will notify your provider, and you will be able to indicate your preferred treatment option on the OrthoPaid website.
5. Can I choose a different treatment option when I reinstate my account?
Yes, upon reinstatement, you will have the opportunity to select your preferred treatment option as outlined in your contract.
6. What if I have a dispute or issue with the reinstatement process?
OrthoPaid will mediate between you and the provider to resolve any disputes or issues related to account delinquency and reinstatement.
7. How is my personal and payment information protected?
OrthoPaid takes your privacy seriously. We use secure methods to handle your personal and payment information, ensuring it is protected in accordance with privacy laws and regulations.
8. Is the reinstatement fee refundable?
The reinstatement fee is generally non-refundable. However, if there are exceptional circumstances, please contact our customer support for assistance.
9. How often can I use the reinstatement option?
The reinstatement option is designed to accommodate occasional lapses. If multiple reinstatements occur, it may be subject to review under the terms of the OrthoPaid contract.
10. Who can I contact for more information or if I need help?
For further assistance or inquiries, please contact our customer support at contact us. We’re here to help!